Select Your Plan

You may opt out of automatic renewal by logging into your Sketchup Africa Account, managing your subscriptions, and cancelling the relevant subscription.

There are no partial refunds if you stop using your subscription before the end of the term. However, you do have 14 days from the date of purchase to request a full refund for your SketchUp subscription. After 14 days, you cannot obtain a refund. To request a refund for your SketchUp subscription, please contact us.

Each subscription is intended for use by an individual (1) named user (person) for the duration of the subscription term (exceptions).

We strive to deliver new subscription(s) within 1 full business day (typically within a few hours of payment being received). However, in exceptional circumstances delivery may be delayed. If you have not received email confirmation that your new subscriptions(s) are ready/available within 1 full business day, please let us know.

Each SketchUp Pro or Studio subscription can be authorised on up to 2 devices (plus 1 iPad) at the same time. Each SketchUp Go subscription can only be authorised on 1 device. You can deauthorise your subscription from a device (or all devices) to move the authorisation(s) to different devices. Only 1 of these authorised devices can be actively using SketchUp at any time (each subscription is only to be used by 1 person after all). You can mix authorisations between PCs and Macs.

Please check out this Help Article.